Ken garff Toyota dealer is a great place in all aspects,there service team was A+,had my 2017 Toyota Tacoma in for its 1000000 mile service they not only did great work but they found a really bad front bearing out,which it could have wrecked my truck...so great job...will definitely keep doing business with them!
Took my 2017 Ford Escape in had the transmission replaced. The service personnel were very outstanding in all areas. From the service counter to the mechanics. The staff was very professional, understanding, polite and great to work with. I have been a Ford customer for many years and will continue to do business with them. Thank you to all the service staff.
EDIT: Good experience, turned sour, turned AMAZING. After reaching out to the manager and sales manager, they jumped into action and went above and beyond with the customer service. They delivered a car to Denver, picked up my car, fixed all the issues with it and returned back to Denver. Thank you for all you have done! Original: Typical car buying experience. Push you into the vehicle and as soon as you have an issue they leave you out to dry. I purchased a vehicle and once it was off the lot I noticed a few minor issues with it. ...
Website failure and short staff required personal visit to arrange standard lub and maintenance. They offered to work me in but I asked if I could use their Quick Lane service, and my vehicle was completely serviced and cleaned in less than 2 hours! Great job, especially considering short staff!!
Sept 28th,2023 To: Ken Garff Toyota 2300 Westland Road Cheyenne, WY 82001 Subj. Letter of Appreciation This Review is to thank your Service Dept. for the excellent job they did on my 2020 Toyota Tacoma. I applied a special coating on my truck the day before bringing it to your service department and I was not supposed to wash it for two days. When I checked the car into the service department, I told the service advisor not to wash my truck. Later that day when the service was complete, I came to your dealership and the truck had been washed and then ...
Thank you for working hard to solve my electrical issue.
Bought a car here and also have a second Toyota serviced here. Top-notch in terms of both sales and service.
So professional and nice! Highly recommend taking your Toyota there!
We had an excellent salesman, with a sense of humor and desire to give us a positive experience from start to finish. All staff were attentive and helpful. Would definitely recommend.
Probably the best experience for an oil change. Fast friendly service. Great people working there!
Great to work with. Living out of state, my salesman Ken was great at helping me find the ideal 4Runner for me and my situation. The whole team excelled at helping identify my trade in value from out of state and made financing a breeze.
Purchasing a vehicle can be stressful and time consuming, but not with the Ken Garff Cheyenne dealership. Carl, Eric and Joe made it a fantastic experience, were knowledgeable and made the process seamless.
Very pleasant experience. Only dealer within 200 mile that had car on lot I was looking for. Scottie was very good to deal with. Thanks
Scott was amazing. He did a great job taking care of all our needs!
Excellent service and friendly personnel
Very kind personal, made the process easy to understand and do
Traveling from California to Nebraska, I needed 70K servicing of my 2018 Toyota Highlander hybrid. I called Cheyenne Toyota 1st thing on a Tuesday morning, and they scheduled me. When I rolled into their service bay an hour later, they were ready for me. My car was fully loaded down with all my travel paraphernalia, including 4 house-cats ( in cages). Cheyenne Toyota worked around all my stuff without complaint, completing a full service AND a carwash. Thank you for getting me back on the road!
Nick wasn't the typical pushy salesman type. He was so knowledgeable about the vehicle, from front to back! But also asked good questions to make sure he was showing me vehicles that had what I wanted, not just one's for him to sell. Joseph, the finance director, was wonderful. Again, so knowledgeable but not pushy, honest and wanted what was best for me, not just sales. Could have sat and chatted with both men for hours as friends, that's how comfortable both of them made me feel. I've bought many cars over the last 25 years and ...
They guys took great care of my beat up little Prius. Wish I’d been going ther all along..
Destiny was very knowledgeable and easy to work with. Pleasant experience and didn't feel pushed.
Very friendly staff
Needed a routine oil change under my Toyota Care. They scheduled an appointment within a few days. The shuttle took me right back to work. Vehicle was done in a timely and professional manner and I think they even ran it through the car wash (?). I normally go to the dealer I purchased from, who I have absolutely no problem with, but they are out of town about an hour. I recommend both dealers, and Toyota, very highly.
If I could give 6/5 stars I would. I've experienced pushy sales people from previous dealerships but Ken at the cheyenne toyota was so helpful, patient and was ready to go above and beyond. Definitely recommend and I know I'll be going there for my next car. Thanks Ken!
I don't like the $2000 charge for the hybrid. That is definitely over priced.
Dwight was the most amazing person and was really easy to work with. Everyone at Ken Garff was kind and understanding 10/10 would recommend
The Toyota team is the Best!
Fantastic to work with!
Great customer service; fit me in, even without an appointment. Their 3x oil change service plan is a good value
The Service Advisors & Service Techs are great! They're very knowledgeable, & take time to make sure all customers know what type of servicing your vehicle needs. I'll definitely be back to get my Camry serviced. You have a great Service Dept. Thank you, John.
Very pleased with the service and professionalism. I will always get my oil changed there.
Service of vehicle was good. Oil change, inspection, and tire rotation for 10k maintenance: They used to wash vehicle also, disappointed that they didn’t wash car.
Very nice service with friendly staff. Surprised with a nice clean 4Runner after having its oil changed. Thanks.
They have always done a good job.
There so helpful with questions. They also always take my car without an appointment
Such an easy great experience! Every single employee was very friendly and easy to work with! Zach was who we initially worked with and he made sure we not only got approved- but also the best rates. I had been to other dealerships in town and did not get anywhere near the amazing service I did at Ken Garff! Would absolutely purchase a vehicle here again in the future.
Everything went great. Was in and out. No pressure on up sales.
We appreciate the level of care given for our 42,000 mile service. We were surprised that even the spare tire was examined.
Scott was the most personable salesmen I've dealt with. I walked out of a few dealerships because of the attitude of the sales men. Scott's was personable, honest, and reliable. My experience at ken garff of Cheyenne will bring me back to by more vehicles:
Everyone was so friendly!
The people who work there are so kind.
So let me just say that everyone here is AMAZING! My sales person Juanita was Awesome and my Finance Director Joseph both stayed after closing to get me into the vehicle I wanted. I walked away feeling very happy and excited, not to mention I drove from Loveland and they had the vehicle waiting for me up front to test drive. Such a great experience. Thank you so much everyone.
I have never had an easier time buying a car, and will never go to any other dealer but Ken Garff Toyota. They are extremely polite and helpful. I never felt like they were just trying to push a car on me that I didn't want.
Very happy with my buying experience at Ken Garff Toyota in Cheyenne! Dwight was a true professional, and he stayed focused on our needs. I usually don’t post on Social media sites - but, a car buying experience can be uncomfortable and confusing. Ken Garff has found a way to put the customer first; and we were extremely satisfied with the whole process.
A wonderful crew at Toyota, and very thorough during maintenance. John and Steve do a fantastic job! My return shuttle driver, Dennis, was the best as well.
Service appointment was excellent. Extremely friendly staff, timely service. Well done.
Scotty was amazing!! Not pushy, very helpful and informative. We just came to browse but ended up leaving with a new car!! Thanks Scotty!!! Give him that green Tundra as a Bonus!!
All good a couple things overlooked but taken care of when I called and returned my vehicle.
Exceptional Service and Professionalism by all involved with the purchase of our new Toyota 4Runner TRD Pro. Best Cheyenne car Dealership I’ve had the pleasure of doing business with! Thanks Scotty and Stu!!!
Nice and helpful staff. Answered all my questions and were quick with the service on my truck.
Excellent service. Nice people.
They did the service as expected and were friendly!
Always polite and knowledgeable! Willing to answer questions.
Excellent work and customer service. Professionalism is second to none and the employees are very friendly. I have zero complaints and would recommend them to anyone needing their vehicle serviced. 🙂
Very good experience with Michael the salesman. Awesome vehicle.
Had a great car buying experience! Everyone was friendly and made us feel like a part of the family. Oliver Robinson was a fantastic salesman who was very knowledgeable and easy to deal with. Fulfilled everything we asked of him. Stuart Rabeneck was great with financial end and we were so blessed to have met them both. Actually had fun buying a car which i never thought I’d say! Thank you to all at Ken Garff Toyota Cheyenne!
super happy with the service and ability to get my vehicle in for 2 bad tires so i could make the 450 miles to home. Thanks Ken Garfield toyota!!
Very informative and friendly staff
Carl was awesome!
Everything went fine.
Purchased New 4 Runner,Ken Fontana was great to work with!
Staff was wonderful and very helpful. Glad my son was able to go here for his first car!!
Destiny snd Stu were outstanding in customer care. Destiny went far and above to assure me, and teach me, the electronic system. Her patience and way of calming me were exemplary. She even is coming to my house to set up my garage door connection. Stu trusted me and held my integrity. I was greatly stressed in buying this car, which is very unusual for me, but they all were kind. I recommend them highly.
Ken Garff Toyota Cheyenne was by far the best dealership I've ever worked with. Ken the salesman was fantastic (really appreciated the video he sent me of my truck when they got it). John the sales manager was fantastic. Stuart the finance manager was fantastic. 10/10 service. I would buy from them again in a heartbeat. Their communication was top-notch and they were always quick to answer my questions. Zero complaints. They went above and beyond their duty in assisting me. Give these guys a raise. I am so grateful for them and this dealership. I am loving my new ...
Great experience, while pur having a Toyota 4 runner.
Took my Highlander in this morning for regularly scheduled oil change and tire rotation. Waited in the lobby just over an hour, exactly as planned. Friendly, free service because I bought the service plan when I bought the vehicle!😊
Provided quick emergency services and got me back on the road to complete my trip.
Ken was definitely professional and also helped our family get a brand new truck! Definitely would recommend him to anyone and same goes to the financial department at this Toyota dealership.
Pros: prompt service, professional and attentive staff. Cons: difficult to make an appointment. Always get voice mail in Service Dept. Bot online is useless—even after asking for all info, it can’t schedule you.